TERMS & CONDITIONS

Last updated: 25th February 2026

These Terms & Conditions (“Terms”) govern access to and use of the website operated by Refined Consulting Ltd(“Refined”, “we”, “us”, or “our”), together with all services provided by Refined.

By accessing our website, submitting an enquiry, or engaging Refined in any capacity, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not access the website or engage our services.

1. ELIGIBILITY 

By accessing the website or engaging Refined’s services, you confirm that you are at least eighteen (18) years of age and possess the legal capacity to enter into binding contracts.

Refined does not provide services to minors. Any purported engagement entered into by an individual under the age of eighteen (18) shall be void and may be terminated immediately without liability to Refined.

2. ABOUT REFINED

Refined Consulting Ltd is an independent advisory firm providing assessment, verification, and decision-support services in connection with production partners, suppliers, and operational decisions.

Refined is not a sourcing agent, manufacturer, broker, intermediary, fiduciary, or representative of any third party, and does not act on behalf of clients in commercial negotiations or contractual arrangements.

3. SCOPE OF SERVICES

Refined provides independent professional assessment, verification, and advisory services only.

Services may include, without limitation:

  • Digital and operational due diligence

  • Independent assessment of production partners and suppliers

  • Coordination of third-party inspections where applicable

  • Structured reporting and decision-support analysis

  • Strategic guidance prior to commercial commitment

Refined does not:

  • Negotiate on behalf of clients

  • Enter into contracts on behalf of clients

  • Manage production, suppliers, or ongoing commercial relationships

  • Provide legal, financial, or manufacturing services

  • Guarantee outcomes or results

All decisions, actions, and commercial commitments remain the sole responsibility of the client.

4. NO GUARANTEES OR WARRANTIES 

Refined provides professional judgement and assessment, not guarantees.

To the fullest extent permitted by law, Refined makes no representations or warranties—express or implied—regarding:

  • Production success

  • Commercial or financial outcomes

  • Long-term supplier or partner performance

  • Product quality beyond the defined scope of assessment

Outcomes depend on factors beyond Refined’s control, including implementation, execution, and ongoing management by the client or third parties.

5. INDEPENDENCE & NO COMMISSION

Refined operates with complete independence and objectivity.

Refined:

  • Does not represent manufacturers, suppliers, or third parties

  • Does not receive commissions, referral fees, or incentives

  • Does not benefit financially from client outcomes beyond agreed professional fees

All advice is provided solely in the interests of the client.

6. ENGAGEMENT & ACCEPTANCE 

All services are offered on a selective basis and subject to Refined’s written acceptance.

An engagement shall commence only when:

  • The scope of services, fees, and timelines are agreed in writing

  • The required deposit has been received in cleared funds

  • Refined has issued written confirmation of acceptance

Refined reserves the right to decline, suspend, or terminate any enquiry or engagement at its sole discretion.

7. FEES & PAYMENT TERMS

All fees are quoted in GBP unless otherwise stated and are exclusive of applicable taxes.

Unless expressly agreed otherwise in writing:

  • A fifty percent (50%) non-refundable deposit is required to secure the engagement and initiate work

  • The remaining fifty percent (50%) balance is payable in full prior to the release of any deliverables, reports, files, or documentation

  • No work will commence until the deposit has been received

  • No deliverables will be released until full payment has been received

Deposits compensate for professional time, expertise, research, and resource allocation and are non-refundable once work has commenced.

Refined reserves the right to pause, suspend, or terminate services where payment obligations are not met.

8. CANCELLATIONS & REFUNDS

Due to the bespoke and professional nature of Refined’s services:

  • All deposits are non-refundable once work has commenced

  • No refunds are issued for completed or partially completed services

  • If a client withdraws following commencement, all fees paid remain due

Any exceptions shall be at the sole discretion of Refined.

9. CLIENT RESPONSIBILITIES 

Clients agree to:

  • Provide accurate, complete, and timely information

  • Respond promptly to requests where required

  • Acknowledge that all decisions and outcomes remain their responsibility

Refined shall not be liable for outcomes arising from inaccurate, incomplete, or misleading information supplied by the client.

10. CONFIDENTIALITY 

Each party agrees to maintain strict confidentiality regarding all non-public information relating to:

  • The engagement

  • Reports, findings, and communications

  • Business, operational, or commercial information

Disclosure may occur only where required by law or regulatory authority.

11. INTELLECTUAL PROPERTY 

All materials produced by Refined, including but not limited to reports, analyses, methodologies, frameworks, written content, and presentations, remain the exclusive intellectual property of Refined unless otherwise agreed in writing.

Subject to full payment of all fees, clients are granted a limited, non-transferable licence to use deliverables solely for internal decision-making purposes.

Clients may not reproduce, distribute, publish, share, or resell any materials without prior written consent.

12. LIMITATION OF LIABILITY 

To the maximum extent permitted by law:

  • Refined’s total liability arising from any engagement is strictly limited to the fees paid for that engagement

  • Refined shall not be liable for indirect, consequential, incidental, or economic loss

  • Refined shall not be liable for acts or omissions of third parties

Nothing in these Terms limits liability for fraud or wilful misconduct.

13. THIRD-PARTY SERVICES 

Where third parties are engaged, including inspectors or specialists:

  • Such parties operate independently

  • Refined’s responsibility is limited to reasonable selection and coordination

  • All findings remain advisory in nature

14. WEBSITE USE & RELIANCE 

Website content is provided for general informational purposes only and does not constitute professional advice.

No reliance should be placed on website content without formal engagement. Unauthorised use, copying, or misrepresentation of content is prohibited.

15. TERMINATION 

Refined may terminate an engagement immediately where:

  • These Terms are breached

  • Payment obligations are not met

  • Client conduct is unreasonable, unethical, or abusive

  • Continued engagement presents legal, commercial, or reputational risk

Termination does not entitle the client to any refund.

16. GOVERNING LAW & JURISDICTION 

These Terms are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from these Terms or any engagement.

17. AMENDMENTS 

Refined may amend these Terms at any time. Updated versions will be published on the website and shall apply prospectively. Continued use of the website or services constitutes acceptance.

18. CONTACT 

For enquiries relating to these Terms:

enquiries@refinedconsulting.co.uk