TERMS & CONDITIONS

1. INTRODUCTION

These Terms & Conditions (“Terms”) govern all services provided by Refined Advisory (“Refined”, “we”, “us”, “our”) to any client (“Client”, “you”).

By engaging our services, you agree to be legally bound by these Terms in full.

2. NATURE OF SERVICES

Refined provides independent, strategic advisory services relating to the identification and recommendation of manufacturing partners for luxury brands. Refined does not manufacture, supply, source, broker, represent, or otherwise participate in the production, negotiation, or fulfilment of goods. All services are strictly advisory.

3. INDEPENDENCE & OBJECTIVITY

Refined operates independently and maintains no formal affiliations with manufacturers or third parties.

We do not receive commissions, referral fees, or financial incentives. All recommendations are made solely on the basis of our professional judgment and in the Client’s interest.

4. SCOPE OF ENGAGEMENT

Each engagement is defined on a project basis and confirmed in writing prior to commencement.

Any services requested outside the agreed scope may, at Refined’s discretion, be subject to additional fees and timelines.

5. FEES & PAYMENT

Fees are agreed in advance of the engagement.

Unless otherwise stated in writing:

• 50% of the total fee is payable prior to commencement of any work

• 50% of the total fee is payable prior to the release or delivery of any final deliverables

Refined reserves the right to withhold all deliverables, materials, and outputs until full payment has been received in cleared funds. All payments are non-refundable once work has commenced, regardless of progress, outcome, or termination.

6. DELIVERABLES

Refined will provide advisory deliverables, typically including a Manufacturing Dossier containing recommendations and supporting analysis. Deliverables are based on available information and professional assessment at the time of preparation.

7. NO WARRANTY OR GUARANTEE

Refined makes no representations, warranties, or guarantees, express or implied, regarding:

• the success of any manufacturing relationship

• production outcomes or timelines

• product quality or consistency

• commercial performance or profitability

All decisions and resulting outcomes remain solely the responsibility of the Client.

8. THIRD-PARTY ENGAGEMENTS

Any engagement between the Client and a recommended manufacturer is entered into independently and at the Client’s own risk.

Refined shall have no involvement in, and accepts no responsibility or liability for:

• negotiations or contractual arrangements

• manufacturing processes or quality control

• delivery, logistics, or fulfilment

• disputes, losses, or claims arising from third-party relationships

9. CLIENT OBLIGATIONS

The Client agrees to:

• provide accurate, complete, and timely information

• clearly communicate requirements and expectations

• respond promptly to requests necessary for service delivery

Refined shall not be liable for any delays, deficiencies, or outcomes resulting from inaccurate or incomplete information.

10. CONFIDENTIALITY

Refined will treat all Client information as confidential and will not disclose it to third parties without consent, except where necessary to perform the services or where required by law.

11. INTELLECTUAL PROPERTY

All materials, methodologies, and deliverables produced by Refined remain the intellectual property of Refined unless otherwise agreed in writing.

The Client is granted a limited, non-exclusive, non-transferable licence to use deliverables for internal business purposes only.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Refined shall not be liable for any:

• indirect, incidental, or consequential losses

• loss of profit, revenue, business opportunity, or goodwill

• decisions or actions taken by the Client

• acts, omissions, or performance of third parties

Refined’s total aggregate liability under or in connection with the engagement shall not exceed the total fees paid by the Client.

13. TERMINATION

Either party may terminate the engagement at any time by written notice.

Upon termination:

• all work performed up to the termination date shall be payable in full

• all payments made remain non-refundable

14. GOVERNING LAW & JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. AMENDMENTS

Refined reserves the right to amend these Terms at any time. The version in force at the date of engagement shall apply to that engagement.