PRIVACY POLICY
Last updated: 25th February 2026
Refined Consulting Ltd (“Refined”, “we”, “us”, or “our”) is committed to protecting your privacy and handling personal data with care, discretion, and transparency. This Privacy Policy explains how we collect, use, store, and safeguard personal information when you visit our website or engage with our services.
This policy applies to all users of our website and services and is designed to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1.WHO WE ARE
Refined Consulting Ltd
United Kingdom
For all privacy-related enquiries, please contact:
enquiries@refinedconsulting.co.uk
2. PERSONAL DATA WE COLLECT
We may collect and process the following categories of personal data:
A. INFORMATION YOU PROVIDE DIRECTLY
This includes information you choose to share with us, such as:
Name
Email address
Company or brand name
Contact details
Information submitted via enquiry forms, consultations, or correspondence
Project-related details provided during an enquiry or engagement
B. AUTOMATICALLY COLLECTED INFORMATION
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device and operating system information
Pages visited, time spent on the site, and interaction data
Referring website or source
This information is collected using cookies and similar technologies (see Section 8).
3. HOW WE USE YOUR INFORMATION
We process personal data only where necessary and for legitimate business purposes, including to:
Respond to enquiries and communicate with you
Assess suitability for our services
Provide and manage consulting engagements
Maintain internal business records
Improve website functionality and user experience
Comply with legal, regulatory, or professional obligations
Protect our business, rights, and interests
We do not use personal data for automated decision-making or profiling.
4. LEGAL BASIS FOR PROCESSING
Under UK GDPR, we rely on one or more of the following legal bases:
Consent – where you have clearly provided it
Contractual necessity – where processing is required to enter into or perform an engagement
Legitimate interests – where processing is necessary for business operations and does not override your rights
Legal obligation – where processing is required by law
5. CONFIDENTIALITY & PROFESSIONAL DISCRETION
Discretion is fundamental to how Refined operates. Any information shared with us—particularly during enquiries or client engagements—is treated as confidential and handled with professional care.
We do not disclose sensitive or proprietary information unless:
Required by law, or
Necessary to deliver agreed services, and only to trusted third parties bound by confidentiality obligations
6. SHARING OF PERSONAL DATA
We do not sell, rent, or trade personal data.
Personal data may be shared only where necessary with:
Professional advisers (such as legal, financial, or compliance advisers)
Trusted technology and service providers supporting our website or communications
Regulatory or legal authorities where required by law
All third parties are required to process personal data securely and in accordance with applicable data protection laws.
7. DATA RETENTION
We retain personal data only for as long as necessary to:
Fulfil the purposes outlined in this policy
Meet legal, regulatory, or accounting requirements
Protect our legal and business interests
When personal data is no longer required, it is securely deleted or anonymised.
8. COOKIES & ANALYTICS
Our website uses cookies and similar technologies to:
Ensure website functionality
Analyse traffic and usage patterns
Improve performance and user experience
You may manage or disable cookies through your browser settings. Please note that restricting cookies may impact certain website features.
Where required by law, we will seek your consent before placing non-essential cookies.
9. DATA SECURITY
We implement appropriate technical and organisational measures to protect personal data, including:
Secure hosting and infrastructure
Restricted access to personal information
Data minimisation and access controls
While no system can guarantee absolute security, we take reasonable and proportionate steps to safeguard personal data against unauthorised access, loss, or misuse.
10. INTERNATIONAL DATA TRANSFERS
Where personal data is transferred or processed outside the United Kingdom, we ensure appropriate safeguards are in place to maintain compliance with UK data protection laws.
11. YOUR DATA PROTECTION RIGHTS
Under UK data protection law, you have the right to:
Access your personal data
Request correction of inaccurate or incomplete data
Request erasure of your data (where applicable)
Object to or restrict processing
Request data portability
Withdraw consent at any time, where consent is the legal basis
To exercise your rights, please contact enquiries@refinedconsulting.co.uk. We may request verification of your identity before responding.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been handled unlawfully.
12. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites and encourage you to review their privacy policies separately.
13. LIMITATION OF RESPONSIBILITY
While we take reasonable care in handling personal data, Refined is not responsible for:
Events beyond our reasonable control
Unauthorised access resulting from third-party actions
Losses arising from the use of third-party platforms or websites linked to our site
14. UPDATES TO THIS POLICY
We may update this Privacy Policy periodically. Any changes will be published on this page with a revised “Last updated” date. Continued use of our website indicates acceptance of the updated policy.
15. CONTACT US
If you have any questions about this Privacy Policy or how your personal data is handled, please contact:
enquiries@refinedconsulting.co.uk